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User Experience Manager / Remote
ANNAPOLIS MD 21401
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89765837

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Tenet Healthcare

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
User Experience Manager / Remote
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!





JOB SUMMARY





The User Experience Manager creates product experiences that delight users and clients, through ease of use, intuitive flow and visual appeal. This role encompasses customer experience, user research and interface design, applied to website and mobile products, features and enhancements. To be successful, you must deliver strong evidence-based recommendations while collaboratively partnering with others. In addition to being a contributor, this role may hire, lead, coach and mentor one or two direct reports.





Customer Experience




+ Apply a user-centered design philosophy to create end-to-end user experiences that delight customers

+ Quickly grasp complex topics, assess problems and identify a number of solutions

+ Produce artifacts, including prototypes (static mockups, interactive versions via Axure), use cases, user flows





User Research




+ Plan and conduct interviews with users and internal and external stakeholders to assess underlying needs

+ Objectively conduct usability testing of prototypes to gather user feedback; rapidly iterate

+ Bring back evidence to persuade others that recommendations are based on real user challenges





Interface Design




+ Create interfaces and data visualizations that are intuitive and delightful despite underlying complexity

+ Design interactions that address user needs while balancing business and technology constraints

+ Craft annotated wireframes/mockups and UI specifications that can be used by front-end developers





Required:




+ 7 years of customer/user experience, user research, usability testing and interface design experience

+ Background including large-scale data-rich products, mobile apps, enterprise users, SaaS model

+ Prototyping or wireframing tools; Axure preferred

+ Agile, scrum or Kanban experience... and/or a passion for iterative improvements





Preferred:




+ Degree in a related field (human-computer interaction, UX interaction design, human factors or psychology)

+ Healthcare experience, especially value-based care or population health management

+ Visual design tools; HTML, CSS and JavaScript





ESSENTIAL DUTIES AND RESPONSIBILITIES



_Include the following. Others may be assigned._





Customer Experience



oApply a user-centered design philosophy to create end-to-end user experiences that delight customers



oQuickly grasp complex topics, assess problems and identify a number of solutions



oProduce artifacts to ensure alignment, including prototypes (from static mockups to interactive versions via Axure), use cases, user flows



oContinuously refine concepts to eliminate user pain points



oAdvocate for users and their needs throughout the product development lifecycle process



oDevelop customer experience journey maps, to plan optimal customer experience across our solutions, bridging technology, services and consulting



oCollaborate with market-facing product managers, clients, executives and other stakeholders and SMEs





User Research



oPlan and conduct interviews with users and internal and external stakeholders to assess underlying needs



oObjectively conduct usability testing of prototypes to gather user feedback; rapidly iterate



oSynthesize research findings as well as site usage metrics into meaningful insights that identify opportunities



oBring back evidence to persuade developers and other stakeholders that recommendations are based on real user challenges



oCreate realistic user personas to help team members understand and focus on user needs and behavioral traits



oEngage in other research methods as needed, such as ethnographic studies, surveys and A/B or multivariate testing



oObserve and learn from end users, including physicians, practice staff, care management nurses, patients





Interface Design



oCreate interfaces and data visualizations that are intuitive and delightful despite underlying complexity



oDesign interactions that address user needs while balancing business and technology constraints



oPresent design alternatives and effectively communicate rationale and trade-offs



oCraft annotated wireframes/mockups and UI specifications that can be used by front-end developers



oDevelop, maintain and help enforce adherence to scalable and flexible design frameworks



oDocument user interaction and design standards in a style guide for consistency across the product portfolio



oPartner with scrum product owners, front end developers, and software and data engineers through development process



oIn addition to being a contributor, this role may hire, lead, coach and mentor one or two direct reports



oHire, lead, coach, mentor, conduct performance reviews, make salary and promotion recommendations, discipline as necessary





SUPERVISORY RESPONSIBILITIES



_If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems._






+ Direct Reports: 0-2 User Experience Specialists


KNOWLEDGE, SKILLS, ABILITIES



_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._





Required:




+ 7 years of customer/user experience, user research, usability testing and interface design experience

+ Background including large-scale data-rich products, mobile apps, enterprise users, SaaS model

+ Prototyping or wireframing tools; Axure preferred

+ Agile, scrum or Kanban experience... and/or a passion for iterative improvements

+ Ability to work independently without direct supervision and as part of a team

+ Excellent communication, facilitation, and presentation skills; good negotiation skillsPreferred:

+ Healthcare experience, especially value-based care or population health management

+ Visual design tools

+ HTML, CSS and JavaScript

+ Familiarity with product management

+ Demonstrated success prioritizing and delivering multiple competing projects

+ Intellectual curiosity and investigative prowess

+ Excellent analytical and critical thinking skillsEDUCATION / EXPERIENCE _Include minimum education, technical training, and/or experience preferred to perform the job._

+ Degree in a related field such as human-computer interaction, UX interaction design, human factors or psychologyREQUIRED CERTIFICATIONS/LICENSURE _Include minimum certification required to perform the job._

+ N/APHYSICAL DEMANDS _The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

+ Must be able to work in sitting position, use computer and answer telephone

+ Ability to travel





WORK ENVIRONMENT



_The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._






+ Office Work Environment





TRAVEL




+ Ability to travel locally and across USA up to 33%





OTHER




**Job:** _Conifer Health Solutions_


**Organization:** _Conifer Value Based Care_


**Title:** _User Experience Manager / Remote_


**Location:** _MD-Annapolis_


**Requisition ID:** _1805018440_

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